Resolve for Shopify
The biggest slice of ecommerce support is "where is my order," and it is also the easiest to get wrong with a generic bot that has no order data. The Shopify integration exists so Reva answers those tickets from the real order, not a guess, which is why it can safely auto-resolve them.
What the Shopify integration does
- Reads live order data on the customer's account: status, tracking number, carrier, fulfillment, and line items.
- Surfaces returns and cancellations so Reva knows what is in flight.
- Matches the customer to their orders automatically from their email or order number.
What Reva does with your Shopify data
Order context is what turns generic answers into real resolutions.
- WISMO, resolved. "Where is my order" gets the actual tracking and delivery estimate, auto-sent when confidence is high.
- Returns and exchanges answered against the real order and your policy, with steps grounded in your help center.
- Cancellations and address changes handled if they are still possible, escalated with context if they are not.
One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.
Refunds are the line Reva will not cross alone. It looks up the order, drafts the resolution, and routes the refund to a human decision card, because moving money is always a human call.
Setup, in plain language
- Open Settings, then Integrations, and connect your Shopify store with one authorization.
- Confirm which store and which order fields Reva may read.
- Reva starts matching incoming tickets to orders immediately.
A real use case
"Hasn't my order shipped yet?" arrives. Reva matches the email to the order, sees it shipped two days ago, pulls the carrier tracking showing out for delivery today, and replies with the specific tracking link and estimate. The ticket is resolved in seconds, verified when the customer does not write back, and no agent ever touches it.
Frequently asked
Can Reva issue refunds through Shopify?
It can look up the order and draft the resolution, but a refund routes to a human decision card for approval. Reva never moves money autonomously.
How does Reva match a customer to their order?
By email or order number on the ticket. If it cannot confidently match, it asks for an order number rather than guessing.
Does this work alongside Stripe?
Yes. Shopify covers orders and fulfillment, Stripe covers charges and subscriptions. Connect both and Reva can resolve order questions and billing questions with the right source for each.