Resolve for Gmail
For a lot of teams, support is still an email address, and the queue is a shared Gmail inbox that never empties. The Gmail integration turns that inbox into a resolution channel: Reva reads, grounds, and answers, and only the judgment calls reach a person.
What the Gmail integration does
- Connects your support address so incoming email becomes tickets Reva can work.
- Drafts and sends grounded replies in-thread, so the customer sees a normal email conversation.
- Keeps threading intact, so a back-and-forth stays one ticket.
What Reva does with your Gmail data
- Reads each new email, categorizes it, and attempts a grounded resolution.
- Auto-sends when confidence is high and risk is low, so routine questions clear themselves.
- Escalates the rest as decision cards, with the email thread and any pulled system data attached.
One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.
Setup, in plain language
- In Settings, then Integrations, connect your Gmail support address with one sign-in.
- Confirm the address Reva sends from and your signature.
- New email starts flowing in as tickets immediately.
A real use case
A customer emails asking how to reset their API key. Reva reads the email, finds the exact steps in your help center, and replies in-thread with the grounded instructions, signed as your team. The customer never knows a queue existed, and your agents never saw the ticket because it did not need them.
Frequently asked
Does the customer know it is AI?
Resolve always labels the AI as AI where appropriate, and the reply arrives as a normal threaded email. The point is a fast, correct, grounded answer, not a disguise.
Will it send wrong answers by email?
It grounds or refuses. Reva only sends when it can support the answer from your content or systems and confidence is high, otherwise it drafts and hands the email to a human.
Can I use Gmail and a help widget together?
Yes. Email is one channel. Connect chat, forms, and messaging too, and Reva works them all with the same engine and guardrails.