Resolve for Outlook
If your company lives in Microsoft 365, support probably runs through an Outlook shared mailbox. The Outlook integration turns that mailbox into a resolution channel, so Reva clears the routine email and your team sees only what needs a person.
What the Outlook integration does
- Connects your Outlook or Microsoft 365 shared mailbox so email becomes workable tickets.
- Drafts and sends grounded replies in-thread under your team identity.
- Preserves threading and history so a conversation stays one ticket.
What Reva does with your Outlook data
- Reads, categorizes, and attempts a grounded resolution on each new message.
- Auto-sends routine answers when confidence is high and risk is low.
- Escalates judgment calls as decision cards with the thread and system context attached.
One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.
Setup, in plain language
- Go to Settings, then Integrations, and connect Outlook with a Microsoft sign-in.
- Confirm the shared mailbox and the sending identity.
- Email starts arriving as tickets right away.
A real use case
An employee emails IT support asking to be added to a distribution list. Reva reads the request, recognizes it needs an access change, and does not act on it alone, access changes are on the forbidden-action list. It escalates to a decision card in your Teams channel with the request summarized, so a human makes the access decision. Routine how-to questions in the same mailbox, meanwhile, resolve themselves.
Frequently asked
Does it work with a shared mailbox?
Yes. Connect the Outlook or Microsoft 365 shared mailbox and Reva works it as a support channel, sending under your team identity.
Are access or account changes automated?
No. Access changes and similar sensitive actions are on the forbidden-action list and always route to a human decision card.
Can we pair Outlook with Teams?
Yes. Outlook is the customer channel, Teams is where your team handles the escalations. Together they keep everything inside your Microsoft stack.