Resolve for Microsoft Teams

• Escalations post as decision cards to the channel you choose, with draft reply, reasoning, and the guard that tripped.
• Act inline. Approve, edit and send, or escalate from the Teams message.
• Daily digest of what Reva resolved, so the impact is visible without the noise.

• Routes each judgment call to the right channel by topic or team.
• Keeps follow-ups threaded so a ticket stays in one conversation.
• Turns every decision made in Teams into training signal for the model.

One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.

• Go to Settings, then Integrations, and connect Microsoft Teams with one sign-in.
• Choose the channel for decision cards and, optionally, one for the digest.
• Map topics or teams to channels.
• Done. The next escalation appears in Teams.

A customer reports a possible outage. Reva recognizes an incident-class ticket, does not attempt a fix, and posts a decision card to your engineering-support channel in Teams with the customer context. The lead escalates it to a linked Jira issue in one tap, and the customer gets an acknowledgment, without the ticket ever sitting unseen in a queue.