Resolve for Slack

It turns Slack into the place your team handles exceptions, not a firehose.

• Decision cards, not every ticket. Only tickets Reva could not confidently resolve post to your chosen channel, with the draft reply, the reasoning, and the guard that tripped.
• Act inline. Approve, edit and send, or escalate straight from the Slack message.
• Digests, not pings. Reva can post a daily summary of what it resolved for you, so the win is visible without the noise.

Slack is the human side of the loop, so Reva uses it to route judgment cleanly.

• Posts each escalation to the right channel by topic or team.
• Threads follow-ups so a single ticket stays in one place.
• Records every human decision made in Slack as training signal, an edit becomes a preference pair, an approval confirms a pattern.

One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.

• Open Settings, then Integrations, and connect Slack with one OAuth click.
• Pick the channel for decision cards and, optionally, a channel for the daily digest.
• Choose which topics or teams route where.
• That is it. The next escalation shows up in Slack, ready to act on.

A refund request arrives at 9 pm. Reva pulls the charge, sees policy requires human approval, and does not send. Instead a decision card lands in your billing channel with the drafted reply and the pulled charge attached. The on-call agent taps Approve from their phone, Reva sends the reply as the team, and the customer is handled, all without anyone opening the helpdesk.