Resolve for Discord
For product and gaming communities, support happens in Discord, and the same questions repeat in the same channels all day. The Discord integration lets Reva watch your support channels and resolve the repeats with grounded answers, so your team and your community moderators are freed for the real conversations.
What the Discord integration does
- Monitors the support channels you choose for questions it can resolve.
- Replies with grounded answers from your help content, in-channel or in a thread.
- Escalates to your team when a question needs a human, with context attached.
What Reva does with your Discord data
- Recognizes a support question in a busy channel and answers it from your docs.
- Opens a thread for a back-and-forth so the main channel stays readable.
- Hands anything unsure, heated, or account-specific to a human decision card rather than guessing in public.
One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.
Setup, in plain language
- In Settings, then Integrations, add the Resolve bot to your Discord server.
- Pick the channels Reva should watch.
- Set whether it replies in-channel or in threads.
A real use case
A gaming studio's Discord gets "how do I link my account?" a dozen times a day. Reva watches the support channel, answers each one in a thread with the grounded steps, and only pings a moderator when someone reports a genuine account lockout. The community gets instant answers and the mods stop copy-pasting the same reply.
Frequently asked
Will Reva post wrong answers in public?
It grounds or refuses. In a public channel that matters even more, so Reva only answers what it can support from your content, and escalates the rest privately to your team.
Can it answer in threads to keep channels clean?
Yes. You can have Reva open a thread for each question so the main channel stays readable.
Is this the same engine as our other channels?
Yes. Discord is another channel on the same engine, with the same grounding, confidence scoring, and decision-card escalation.