Resolve for Notion
A lot of the real answers live in Notion, in team wikis, runbooks, and internal policy docs, not in the public help center. The Notion integration lets Reva ground answers in that internal knowledge, so it can resolve tickets whose answer was never a customer-facing article.
What the Notion integration does
- Connects the Notion pages and databases you choose as grounding sources.
- Keeps answers current, so when a runbook changes in Notion, Reva grounds on the new version.
- Respects scope, you decide which spaces Reva may read.
What Reva does with your Notion data
- Grounds resolutions in internal docs, so a policy or process answer comes from the current runbook, not a guess.
- Logs a knowledge gap when a ticket has no matching content, prompting a doc update rather than a hallucinated answer.
- Feeds the self-improving loop, resolved tickets can draft a customer-facing article for a human to approve.
One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.
Because Reva grounds or refuses, connecting Notion never means it invents policy. If the doc does not cover it, the ticket escalates and the gap gets logged.
Setup, in plain language
- In Settings, then Integrations, connect Notion and share the spaces Reva may read.
- Select the wikis, runbooks, or databases to use as grounding.
- Reva starts using them on the next ticket.
A real use case
A customer asks about a data-retention policy that only exists in an internal Notion wiki. Reva grounds its answer in that current wiki page and resolves the ticket accurately. A week later the policy changes in Notion, and Reva's next answer reflects the update automatically, no re-training and no stale help-center article to chase.
Frequently asked
Does connecting Notion risk leaking internal docs?
You control the scope, choosing exactly which spaces Reva may read. Reva uses them to ground answers, and sensitive or internal-only material stays behind the same guardrails and escalation rules.
What if a Notion doc is wrong?
Reva grounds on what it retrieves, so keep the source accurate. The self-improving loop and human approval gate exist precisely so a bad answer does not become a cited article.
Can Reva turn a Notion answer into a public article?
Yes, through the self-improving loop, a resolved ticket can draft a customer-facing article that a human approves before it becomes groundable content.