Resolve for Zapier

• Triggers on Resolve events: ticket created, resolution sent, escalation created, and more.
• Actions so other tools can create or update tickets in Resolve.
• No-code connections to spreadsheets, CRMs, project tools, and messaging apps.

• Fires a workflow when a ticket escalates, for example logging a row or notifying a specialist team.
• Lets other systems open tickets in Resolve, so a form or an app failure becomes a support case Reva can pick up.
• Keeps the automation you already built alive while Resolve does the resolving.

One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.

For high-volume or realtime needs, the direct API and webhooks are faster and more precise than Zapier. Use Zapier for breadth and speed of setup, the API for depth.

• In Settings, then Integrations, connect Zapier with your account.
• Pick a Resolve trigger or action in the Zap editor.
• Map fields to the other app and turn the Zap on.

A team wants finance notified whenever a refund over a threshold is escalated. They build a Zap: when Resolve creates a refund escalation, add a row to a Google Sheet and post to a finance channel. No developer needed, and Reva keeps routing the refund to a human decision card as designed.