Resolve for Linear
When support surfaces a real bug or a strong feature request, it should reach the product team as a tracked issue, not die in a ticket. The Linear integration turns Reva's escalations and logged feature requests into Linear issues, and syncs status back so customers hear when things move.
What the Linear integration does
- Creates a Linear issue from a bug escalation or a logged feature request, with the customer context attached.
- Syncs status back, so a shipped fix can trigger a customer update.
- Keeps product in Linear and support in Resolve, cleanly linked.
What Reva does with your Linear data
- Recognizes a bug-class ticket, escalates instead of confirming a fix, and opens a linked Linear issue.
- Logs feature requests as issues rather than answering them, so product sees real demand with volume attached.
- Watches issue status so customers waiting on a fix get an accurate, grounded update.
One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.
Setup, in plain language
- In Settings, then Integrations, connect Linear with one sign-in.
- Choose the team and issue type for escalations and feature requests.
- Decide when a status change notifies the customer.
A real use case
Over a week, Reva logs the same feature request from eleven customers instead of answering "not available." It attaches all eleven to one Linear issue so product sees real demand with a number on it. When the feature ships and the issue closes, Reva drafts a "you asked for this, it is live now" note to each of the eleven for a quick human approve.
Frequently asked
How is this different from the Jira integration?
Same idea, different tool. Teams on Linear get bug escalations and feature requests as Linear issues with status sync, just as Jira teams do.
Does Reva answer feature requests or log them?
It logs them as issues rather than guessing at a roadmap, so product gets real demand data and customers get an honest handoff.
Do customers hear back when a fix ships?
Yes, if you choose. When the Linear issue closes, Reva can draft a grounded update for the waiting customers for human approval.