Resolve for WhatsApp
For a huge share of customers, WhatsApp is how they reach a business. The WhatsApp integration lets Reva resolve those conversations right where they happen, with the same grounding and guardrails as every other channel, so the fastest channel is also a safe one.
What the WhatsApp integration does
- Connects your WhatsApp Business number as a support channel.
- Resolves conversations in-thread, including images and order screenshots customers send.
- Keeps the same engine across chat, email, and WhatsApp, one brain, many channels.
What Reva does with your WhatsApp data
- Reads the message, grounds an answer, and replies conversationally in WhatsApp.
- Uses connected systems, so a WhatsApp "where is my order" pulls the real Shopify tracking.
- Escalates anything unsure, angry, or money-related to a human decision card.
One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.
Setup, in plain language
- In Settings, then Integrations, connect your WhatsApp Business account.
- Confirm the number and greeting.
- Reva begins handling WhatsApp conversations alongside your other channels.
A real use case
A customer messages on WhatsApp: "did my refund go through?" Reva looks up the charge in Stripe, sees the refund was approved yesterday and is processing, and replies with the specific status and timing right there in the chat. The customer gets a real answer in the app they already had open, no email, no portal, no wait.
Frequently asked
Can Reva read images customers send?
It can take in what the customer sends and use it as context, then ground its answer in your content and systems. It still refuses to state anything it cannot support.
Is WhatsApp handled differently from chat?
Same engine, same guardrails, different channel. Grounding, confidence scoring, and escalation to a decision card all work identically.
Does it need a WhatsApp Business account?
Yes. Connect your WhatsApp Business number and Reva works it as a support channel.