Resolve for Stripe
Billing tickets are high-stakes and easy to get wrong, because a confident wrong answer about someone's money erodes trust fast. The Stripe integration lets Reva answer billing questions from the actual charges and subscriptions, and it draws a hard line at moving money.
What the Stripe integration does
- Looks up charges, invoices, and subscriptions for the customer on the ticket.
- Sees payment status, renewal dates, and plan details.
- Detects duplicate charges and failed payments from the real transaction history.
What Reva does with your Stripe data
- Billing questions, resolved. "What was this charge?" and "when does my plan renew?" get answered from the actual Stripe record.
- Duplicate-charge triage. Reva confirms whether there really were two charges and prepares the fix.
- Failed-payment guidance grounded in the real invoice state and your dunning process.
One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.
Refunds and any money movement always route to a human. Reva can pull the charge and draft the reply, but a refund is a decision card an agent approves. This is deliberate: business logic like refund amounts is computed in code and confirmed by a person, never authored autonomously by the model.
Setup, in plain language
- Go to Settings, then Integrations, and connect Stripe with a secure key.
- Choose read access for lookups; refunds stay behind human approval by design.
- Reva starts resolving billing questions against real charges right away.
A real use case
"I was charged twice this month." Reva looks up the customer in Stripe, confirms two identical charges on the same day, and drafts a resolution. Because a refund is involved, it does not send blind, it hands the agent a decision card with the two charges attached and the reply written. The agent taps Approve, the refund is issued, and the reply goes out. Fast, accurate, and no autonomous money movement.
Frequently asked
Can Reva issue Stripe refunds automatically?
No, and that is intentional. Reva looks up the charge and drafts the resolution, but the refund routes to a human decision card for approval. Moving money is never autonomous.
What billing questions can Reva resolve on its own?
Read-only answers grounded in Stripe, such as what a charge was for, when a plan renews, or whether a payment failed, can be auto-resolved when confidence is high.
Does it pair with Shopify?
Yes. Stripe handles charges and subscriptions, Shopify handles orders and fulfillment. Together they let Reva resolve both billing and order questions with the right source for each.