Resolve for HubSpot
If HubSpot is your source of truth for customers, your support should answer with that context and feed activity back into it. The HubSpot integration gives Reva the contact, company, and deal picture so its answers fit the actual relationship.
What the HubSpot integration does
- Reads contact, company, and deal context: lifecycle stage, plan, deal status, and history.
- Logs tickets and resolutions to the contact timeline so sales and marketing see the whole story.
- Keeps HubSpot as your CRM while Resolve handles the tickets.
What Reva does with your HubSpot data
- Personalized answers. Reva tailors responses to lifecycle stage and plan, so a trial user and a long-term customer are not treated identically.
- Deal-aware routing. A support question from an open opportunity can be flagged so the account owner knows.
- Timeline logging. Every resolution is recorded on the contact, keeping the CRM complete without manual entry.
One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.
Setup, in plain language
- Open Settings, then Integrations, and connect HubSpot with one authorization.
- Pick which properties Reva reads and confirm activity logging.
- Reva begins enriching and logging tickets immediately.
A real use case
A contact in an active sales deal opens a support ticket about onboarding. Reva reads their HubSpot lifecycle stage, resolves the how-to question from your docs, and logs the resolution to the timeline while flagging the account owner that their open deal just had a support touch. The customer is helped and the deal team stays informed.
Frequently asked
Does Resolve write back to HubSpot?
Yes. Tickets and resolutions log to the contact timeline, so your CRM stays complete without manual data entry.
Can Reva personalize by lifecycle stage?
Yes. It reads lifecycle stage and plan from HubSpot and tailors the answer, so trials and long-term customers get appropriate responses.
Do we still need HubSpot Service Hub?
No. Resolve replaces the support layer and connects back to your HubSpot CRM for context, so you keep the customer data without paying for a separate service tier.