How much you save switching to flat pricing
Switching from a per-resolution meter to a flat band is where pricing anxiety turns into real savings. The gap is not a few percent, it is 40 to 60 percent at typical volume, and it widens over time because a flat band does not move while the meter climbs with your success. This page works the savings at real ticket volumes so you can estimate your own.
Savings at 5,000 tickets a month
At 5,000 tickets and 80 percent resolution (4,000 resolutions), per-resolution models land roughly: Fin near $4,009 a month all-in, Zendesk near $6,000 in resolutions alone, Lorikeet around $3,200. Resolve's Scale tier is $2,500 a month flat for a larger 10,000 inbound band.
- Versus Fin: about $1,500 a month saved, roughly $18,000 a year.
- Versus Zendesk: about $3,500 a month saved in resolution fees alone, before their seats and add-ons.
Savings at 10,000 tickets a month
At 10,000 tickets and 80 percent resolution (8,000 resolutions), an $0.99 meter is about $7,920 a month in resolution fees before seats and base. Resolve's Scale tier covers roughly that volume at $2,500 flat. That is over $5,000 a month, more than $60,000 a year, and unlike the meter it does not climb to $8,910 when you push resolution to 90 percent.
Why the gap widens
The savings grow over time for a structural reason. A per-resolution bill rises with two things that both increase as you succeed: ticket volume and resolution rate. A flat band moves only when you outgrow it. So every improvement to your automation, and every bit of growth, widens the gap in your favor. The switch is not a one-time discount, it is a diverging cost curve.
How Resolve prices instead
Resolve decouples price from resolutions entirely. You pay a flat monthly rate for a band of inbound contact volume, with unlimited seats and unlimited AI resolutions inside that band. The published tiers are Launch at $250 a month for roughly 750 inbound contacts, Growth at $900 for roughly 3,000, and Scale at $2,500 for roughly 10,000, with a custom flat Enterprise tier above that. If you go over a band, you bump to the next band, never a per-unit surprise.
The promise is one sentence: your bill never goes up because the AI did its job. It only changes when your business grows. That is the opposite of a per-resolution meter, where the better the automation performs, the more you owe.
One caution on any cost-per-resolution math: a "resolution" is only worth paying for if it actually solved the customer. Resolve reports verified resolution (confirmed by survey, confirmation, or no 72-hour recontact) separately from deflection, and treats reopen rate as the lie detector. A per-resolution bill that counts deflections, where the customer simply gave up, charges you for tickets that were never really solved. Grounding the price in verified resolution is the only honest way to compare cost.
Frequently asked
How much do I save switching to flat support pricing?
At 5,000 tickets and 80 percent resolution, roughly $1,500 a month versus Fin (about $18,000 a year) and about $3,500 a month versus Zendesk's resolution fees. At 10,000 tickets the gap versus an $0.99 meter is over $5,000 a month, more than $60,000 a year.
Why does switching keep saving more over time?
Because a per-resolution bill rises with both volume and resolution rate, and both grow as you succeed, while a flat band moves only when you outgrow it. So the savings gap widens with every improvement to your automation. It is a diverging cost curve, not a one-time discount.
Is flat pricing cheaper even at low volume?
At very low volume a per-resolution meter can be cheaper simply because you resolve few tickets, but the flat model wins as soon as your resolution volume is meaningful, and the advantage grows from there. Run your own volume and realistic resolution rate to find your crossover.