What $0.99 per resolution costs at 10,000 tickets
The $0.99 per resolution price sounds trivial until you multiply it by real volume. At 10,000 tickets a month it becomes a five-figure line item, and the exact number depends on your resolution rate. This page does the plain math across scenarios, then compares it to a flat tier that does not move no matter how much the AI resolves.
The straight multiplication
If you read "10,000" as resolutions, the math is simple: 10,000 times $0.99 is $9,900 a month, before the base plan and human seats. That is roughly $119,000 a year in resolution fees alone.
If you read "10,000" as inbound tickets, the number depends on how many the AI actually resolves. At Fin's marketed 76 percent that is 7,600 resolutions, about $7,524 a month. At a realistic 50 percent, closer to the reported 45 to 53 percent production rate, that is 5,000 resolutions, about $4,950 a month, but the other half still falls to paid human seats.
The scenarios side by side
At 10,000 inbound tickets a month, per-resolution fees at $0.99 each look like this:
- 50 percent resolved: 5,000 resolutions, about $4,950 a month, plus seats for the other 5,000 tickets.
- 76 percent resolved (marketed): 7,600 resolutions, about $7,524 a month.
- 80 percent resolved: 8,000 resolutions, about $7,920 a month.
- 90 percent resolved: 9,000 resolutions, about $8,910 a month.
Notice the direction. The better the AI does its job, the more you pay. And these figures exclude the base plan, seats, and any add-ons.
The flat comparison
How Resolve prices instead
Resolve decouples price from resolutions entirely. You pay a flat monthly rate for a band of inbound contact volume, with unlimited seats and unlimited AI resolutions inside that band. The published tiers are Launch at $250 a month for roughly 750 inbound contacts, Growth at $900 for roughly 3,000, and Scale at $2,500 for roughly 10,000, with a custom flat Enterprise tier above that. If you go over a band, you bump to the next band, never a per-unit surprise.
The promise is one sentence: your bill never goes up because the AI did its job. It only changes when your business grows. That is the opposite of a per-resolution meter, where the better the automation performs, the more you owe.
Resolve's Scale tier is $2,500 a month flat for roughly 10,000 inbound. At 80 percent resolution that is a fraction of the $7,920 a per-resolution meter would run, and unlike the meter, it does not climb to $8,910 when you reach 90 percent. Better automation makes your cost per ticket fall instead of rise.
One caution on any cost-per-resolution math: a "resolution" is only worth paying for if it actually solved the customer. Resolve reports verified resolution (confirmed by survey, confirmation, or no 72-hour recontact) separately from deflection, and treats reopen rate as the lie detector. A per-resolution bill that counts deflections, where the customer simply gave up, charges you for tickets that were never really solved. Grounding the price in verified resolution is the only honest way to compare cost.
Frequently asked
How much is $0.99 per resolution at 10,000 tickets?
If all 10,000 are resolved, $9,900 a month before seats and base fees. At a realistic resolution rate it is lower, roughly $4,950 at 50 percent or about $7,920 at 80 percent, but the unresolved tickets still cost you in human seats. Resolve's flat Scale tier is $2,500 a month for the same volume band.
Why do higher resolution rates cost more per month?
Because per-resolution pricing multiplies the fee by the number of resolutions. More resolutions means a bigger bill, so improving your automation raises your cost. Flat pricing inverts that: your monthly price is fixed, so more resolutions lower your cost per ticket.
Does the $0.99 figure include everything?
No. It is the per-resolution fee only. Reporting on Fin also references a base near $49 and additional outcome fees around $9.99, plus human seats for the tickets the AI does not resolve. The all-in cost is higher than the per-resolution number alone.