Per-resolution pricing calculator
You do not need a spreadsheet to see where per-resolution pricing lands. The math is one multiplication, and doing it by hand is the fastest way to feel the success tax. This page gives you the per-unit rates, the formula, and worked examples so you can plug in your own volume and compare it to a flat price in under a minute.
The rates and the formula
Common per-resolution rates reported across the category:
- Intercom Fin: around $0.99 per resolution, plus a base near $49 and outcome fees around $9.99.
- Zendesk: roughly $1.20 to $1.50 per automated resolution, committed rate near $1.50.
- Lorikeet: around $0.80 per resolution.
The formula is: monthly resolutions equals ticket volume times resolution rate. Monthly fee equals resolutions times the per-unit rate. Then add seats for unresolved tickets and any base or add-on charges.
Worked examples
At 5,000 tickets a month and 80 percent resolution (4,000 resolutions):
- Fin at $0.99: about $3,960 in resolution fees, near $4,009 all-in.
- Zendesk at $1.50: about $6,000 in resolutions alone.
- Lorikeet at $0.80: about $3,200.
At 10,000 tickets a month and 80 percent resolution (8,000 resolutions), Fin at $0.99 is about $7,920 in resolution fees before seats and base. Push resolution to 90 percent and every one of these numbers goes up, because you are paying per resolution.
Now compare a flat band
How Resolve prices instead
Resolve decouples price from resolutions entirely. You pay a flat monthly rate for a band of inbound contact volume, with unlimited seats and unlimited AI resolutions inside that band. The published tiers are Launch at $250 a month for roughly 750 inbound contacts, Growth at $900 for roughly 3,000, and Scale at $2,500 for roughly 10,000, with a custom flat Enterprise tier above that. If you go over a band, you bump to the next band, never a per-unit surprise.
The promise is one sentence: your bill never goes up because the AI did its job. It only changes when your business grows. That is the opposite of a per-resolution meter, where the better the automation performs, the more you owe.
Drop the flat numbers next to your per-resolution result. Resolve Scale at $2,500 for roughly 10,000 inbound beats the $7,920 an $0.99 meter runs at 8,000 resolutions, and it does not climb to $8,910 at 90 percent. The flat band is the only line in the comparison that does not get worse as your automation gets better.
One caution on any cost-per-resolution math: a "resolution" is only worth paying for if it actually solved the customer. Resolve reports verified resolution (confirmed by survey, confirmation, or no 72-hour recontact) separately from deflection, and treats reopen rate as the lie detector. A per-resolution bill that counts deflections, where the customer simply gave up, charges you for tickets that were never really solved. Grounding the price in verified resolution is the only honest way to compare cost.
Frequently asked
How do I calculate per-resolution cost?
Multiply your monthly resolutions (ticket volume times resolution rate) by the per-unit rate: around $0.99 for Fin, $1.20 to $1.50 for Zendesk, about $0.80 for Lorikeet. Then add seats for unresolved tickets and any base or add-on fees. That is your real monthly cost.
What is per-resolution pricing at 4,000 resolutions?
Roughly $3,960 at Fin's $0.99 (near $4,009 all-in), about $6,000 at Zendesk's $1.50 in resolutions alone, and about $3,200 at Lorikeet's $0.80. Resolve's flat Scale tier is $2,500 for a larger 10,000 inbound band and does not rise with resolution count.
Why does the per-resolution number rise with a better AI?
Because you multiply by the resolution count. A better AI resolves more, so the count goes up, so the bill goes up. Flat pricing removes that multiplier, so improving automation lowers your cost per ticket instead.