Resolve pricing explained
Resolve prices the opposite of the category. Instead of charging per resolution, per seat, and per add-on, it charges one flat rate for a band of inbound contact volume, with unlimited seats and unlimited AI resolutions inside that band. This page lays out the tiers, the promise behind them, and why the model works economically rather than being a loss leader.
The tiers
- Launch: $250 a month for roughly 750 inbound contacts, unlimited seats, unlimited AI resolutions.
- Growth: $900 a month for roughly 3,000 inbound.
- Scale: $2,500 a month for roughly 10,000 inbound.
- Enterprise: custom flat pricing above 25,000 inbound, with SSO, audit logging, roles, and custom SLAs and routing.
If you go over a band, you bump to the next band, never a per-unit surprise. There is no per-seat charge and no per-resolution meter at any tier.
The promise
One sentence: your bill never goes up because the AI did its job. It only changes when your business grows. Whether your auto-resolution rate is 60 percent or 90 percent, the price of your band is the same, so improving automation lowers your cost per ticket instead of raising your invoice. That is the direct opposite of a per-resolution meter.
Why the model works
Flat pricing is sustainable because the underlying cost of a resolution is low. Model costs run roughly $0.02 to $0.10 per resolution, which supports around 84 percent gross margin on the Scale band, and that margin improves as model prices fall. So Resolve can include unlimited resolutions without it being a loss leader. Head-to-head at 5,000 tickets and 80 percent resolution, Resolve Scale at $2,500 lands 40 to 60 percent below the per-resolution field, and the gap widens as your automation improves.
One caution on any cost-per-resolution math: a "resolution" is only worth paying for if it actually solved the customer. Resolve reports verified resolution (confirmed by survey, confirmation, or no 72-hour recontact) separately from deflection, and treats reopen rate as the lie detector. A per-resolution bill that counts deflections, where the customer simply gave up, charges you for tickets that were never really solved. Grounding the price in verified resolution is the only honest way to compare cost.
Frequently asked
How much does Resolve cost?
Flat monthly bands: $250 for roughly 750 inbound, $900 for roughly 3,000, $2,500 for roughly 10,000, and custom flat pricing above 25,000. Every tier includes unlimited seats and unlimited AI resolutions, with no per-resolution meter.
Does Resolve charge per resolution or per seat?
Neither. Both seats and AI resolutions are unlimited inside your band. You pay one flat rate for your volume band, so your bill does not rise as you add agents or as the AI resolves more tickets.
What happens if I exceed my band?
You bump to the next flat band rather than paying a per-unit overage. That keeps cost predictable: it steps up only when your business genuinely grows into the next tier, never as a surprise on the invoice.
How can flat pricing be sustainable?
Because the underlying cost per resolution is roughly $0.02 to $0.10, which supports around 84 percent gross margin on the Scale band and improves as model prices fall. Unlimited resolutions are affordable to include, so flat pricing is a real model, not a loss leader.