A Gorgias alternative without the per-ticket meter
Gorgias is built for Shopify support and does that job well, but its pricing is metered on tickets, so busy months and overages sting, and the genuinely useful automation tends to sit in higher tiers or add-ons. If you want ecommerce-grade resolution without a usage meter, Resolve pairs flat pricing with the same Shopify and Stripe context Gorgias leans on.
Why teams look at Gorgias alternatives
- Ticket-metered pricing. Plans are capped by billable tickets, so a spike or a good marketing month can push you into overages.
- Automation gated by tier. The AI and automation that would cut your ticket count best are where the cost climbs.
- Ecommerce-only shape. If your support is not purely Shopify order questions, the fit gets thinner.
What to look for in a replacement
- Flat pricing that a busy season does not inflate.
- Native order and billing context so WISMO, returns, and duplicate charges resolve themselves.
- Grounded, safe automation, so refunds and disputes route to a human instead of auto-firing.
Why Resolve is a strong Gorgias alternative
Resolve is built the other way around. The AI is the product, not an add-on. Reva reads every ticket on arrival, grounds an answer in your own help center and live system data, scores its own confidence, and auto-resolves the 80 to 90 percent that are clearly safe. Everything else comes to you as a decision card with the draft reply, the reasoning, the sources, and the guard that tripped, so you approve, edit, or escalate in one click.
- Flat pricing. No per-agent seats and no per-resolution meter. Your bill does not climb when the AI does its job well.
- Zero-admin. Change routing, tone, SLAs, and the confidence dial in plain language. No JQL, no admin-role gate, no consultant.
- Resolves on day one. Reva answers from your existing docs immediately. There is no 1,000-ticket cold start, and every answer cites its source so it is not confidently wrong.
- Grounded and safe. Reva refuses to guess. Refunds, fraud, bugs, and angry tickets route to a human by design, never auto-closed.
- Self-improving. Resolved tickets draft new articles for a human to approve, so the next similar ticket resolves alone.
For ecommerce specifically, Resolve connects to Shopify and Stripe. Reva pulls live order status and tracking to auto-resolve "where is my order," and looks up charges and subscriptions to handle billing questions. Refunds and disputes always route to a decision card, because moving money is a human call, never an autonomous one.
One honest note. Marketing decks love a big "deflection" number. Resolve reports verified resolution (the customer confirmed it or never came back) separately from deflection, and treats 72-hour reopen rate as the real honesty metric. When you compare tools, ask each vendor for verified resolution, not deflection, and ask what a heavier automation month does to the bill.
How to migrate from Gorgias (honestly)
- Reconnect Shopify and Stripe to Resolve so the order and billing lookups Gorgias gave you keep working.
- Import your help center and macros so Reva grounds on your existing ecommerce answers.
- Export tickets and customers via the Gorgias API, and start with recent history.
- Run parallel through one busy week to see flat pricing and verified resolution side by side with your old bill.
Other Gorgias alternatives worth a look
- Zendesk with the Shopify app if you want the big suite.
- Intercom if you are chat-first, keeping the per-resolution cost in mind.
- Help Scout for a simpler inbox with a Shopify sidebar.
Frequently asked
Does Resolve connect to Shopify like Gorgias?
Yes. Resolve pulls live order status, tracking, and fulfillment from Shopify so Reva can auto-resolve order-status and return questions with the real data, not a canned reply.
Is Resolve priced per ticket?
No. Resolve is flat. A high-volume month or a marketing spike does not trigger overage charges the way ticket-metered plans do.
How are refunds handled?
Carefully. Reva can look up the charge in Stripe or Shopify and draft the resolution, but a refund routes to a decision card for human approval. Moving money is never an autonomous action.