Migrate from Intercom to Resolve

• Articles and collections from your Intercom Help Center, which become Reva's grounding content.
• Conversations and contacts via the Intercom API, so recent history comes along for context.
• Tags and saved replies, converted into knowledge Reva can reuse and improve.

• Grounds answers in your imported Articles from the first ticket, no thousand-ticket warmup.
• Replaces Fin flows with grounded resolution plus guardrails, so workflow-specific tickets get real data instead of generic answers.
• Reports verified resolution and reopen rate on your own volume, so you can compare honestly against your Intercom numbers.

One design principle runs through every integration: ground or refuse. Reva only acts on data it actually retrieved, business math is computed in code rather than written by the model, and anything risky, moving money, changing an account, an angry customer, routes to a human decision card instead of an autonomous action.

• Connect Intercom in Settings, then Integrations, and import Articles and recent conversations.
• Turn on shadow mode so Reva drafts without sending for a week.
• Review the projected resolution and reopen numbers, then move email and forms over.
• Switch the Messenger widget last, once chat performance holds.

A team paying a per-resolution bill imports their Intercom Articles, runs Resolve in shadow for a week, and sees a verified resolution rate on their own tickets alongside a flat monthly price. They cut email over first, keep the Intercom Messenger live for a few more days, then switch the widget. No downtime, and the bill stops climbing with volume.