A Front alternative where the AI empties the shared inbox
Front is a great collaborative inbox: assignments, comments, shared drafts. But it is still an inbox your team works ticket by ticket, priced per seat, with AI as an add-on rather than the engine. If the collaboration is loved but the volume is the problem, Resolve keeps a human queue for judgment calls and lets the AI clear the rest.
Why teams look at Front alternatives
- Per-seat pricing. Cost grows with every person you add to the inbox.
- AI as an add-on. Front is collaboration-first, so resolution automation is not the core of the product.
- You still work every ticket. A shared inbox distributes the load, it does not remove it.
What to look for in a replacement
- AI that resolves the bulk, so the human queue holds only what needs a person.
- Flat pricing instead of per-seat growth cost.
- Collaboration that survives, assignment and internal notes, on the tickets that reach a human.
Why Resolve is a strong Front alternative
Resolve is built the other way around. The AI is the product, not an add-on. Reva reads every ticket on arrival, grounds an answer in your own help center and live system data, scores its own confidence, and auto-resolves the 80 to 90 percent that are clearly safe. Everything else comes to you as a decision card with the draft reply, the reasoning, the sources, and the guard that tripped, so you approve, edit, or escalate in one click.
- Flat pricing. No per-agent seats and no per-resolution meter. Your bill does not climb when the AI does its job well.
- Zero-admin. Change routing, tone, SLAs, and the confidence dial in plain language. No JQL, no admin-role gate, no consultant.
- Resolves on day one. Reva answers from your existing docs immediately. There is no 1,000-ticket cold start, and every answer cites its source so it is not confidently wrong.
- Grounded and safe. Reva refuses to guess. Refunds, fraud, bugs, and angry tickets route to a human by design, never auto-closed.
- Self-improving. Resolved tickets draft new articles for a human to approve, so the next similar ticket resolves alone.
Resolve keeps what is good about a shared inbox for the tickets that reach a human, they arrive as decision cards you can approve, edit, assign, or escalate, but the 80 to 90 percent that are clearly safe never land in the inbox at all. That is the difference between distributing the flood and draining it.
One honest note. Marketing decks love a big "deflection" number. Resolve reports verified resolution (the customer confirmed it or never came back) separately from deflection, and treats 72-hour reopen rate as the real honesty metric. When you compare tools, ask each vendor for verified resolution, not deflection, and ask what a heavier automation month does to the bill.
How to migrate from Front (honestly)
- Import your help content for day-one grounding. Front teams often rely on saved replies, which convert cleanly to KB articles.
- Reconnect your channels, email, chat, and social, to Resolve.
- Export conversations and contacts via the Front API and bring recent history.
- Run parallel so the team feels the queue shrink before you switch fully.
Other Front alternatives worth a look
- Help Scout for a simpler shared inbox.
- Zendesk for the full ticketing suite.
- Intercom if you are chat-first.
Frequently asked
Does Resolve keep team collaboration like Front?
On the tickets that reach a human, yes, you assign, add internal notes, edit drafts, and escalate. The difference is that most tickets never reach the inbox because Reva resolves them.
Is Resolve priced per seat like Front?
No. Resolve is flat, so adding agents does not raise the bill.
What happens to our saved replies?
They import as knowledge base content, which lets Reva both reuse and improve on them as groundable answers.