Resolve for ecommerce support
Ecommerce support is dominated by a handful of high-volume, well-documented questions: where is my order, how do I return this, can I change my address, why was I charged. That is exactly the volume an AI agent should own, as long as it never invents a refund or a return window. Resolve is built for that line.
The volume Resolve absorbs
- Order status. Reva reads live order and shipping data and answers with the real status, not a canned "please allow 5 to 7 days."
- Returns and exchanges. It walks the customer through your actual policy and generates the label when eligible.
- Address and item changes before fulfillment, done in the flow.
Why it does not create refund disasters
The risky part of ecommerce support is money. Resolve computes business logic in code: refund amounts, return-window eligibility, and restocking rules are calculated deterministically, never authored by the language model. Refunds over your threshold, chargebacks, and fraud signals hit a forbidden-action list that always routes to a human on a decision card. The AI can resolve a return without ever being able to hallucinate a policy that costs you money.
Peak season without hiring a seasonal army
Volume spikes at Black Friday and post-holiday returns are where per-seat and per-resolution pricing hurts most. Resolve is flat, so a 5x volume week does not become a 5x bill, and the AI scales instantly instead of a scramble to onboard temporary agents.
Frequently asked
Can Resolve process returns and refunds automatically?
It resolves the conversation and prepares the action, with eligibility and amounts computed in code from your real policy. Refunds above your set threshold, chargebacks, and fraud always route to a human on a decision card, so the AI never moves money it should not.
How does Resolve handle order status questions?
Reva reads live order and shipping data and answers with the actual status for that specific order, rather than a generic shipping-time reply.